Questions? We've got ANSWERS!

If you require more information about your SNAP Financial account, one of our customer service representatives would be pleased to answer your questions. Please call 604-628-1412, toll free 1-866-475-9184 or contact us at Consumer@snapfinancial.com

Below are some frequently asked questions:

I noticed a payment taken out of my bank account by SNAP Financial but I don't have an account with SNAP Financial.

SNAP Financial provides financing programs to a number of equipment vendors and dealers. Recently you may have purchased a product with one of our dealers through a monthly payment plan or a deferred payment plan. SNAP Financial provided the financing through the dealer. Check with the documents you received associated with the purchase to see if SNAP Financial is mentioned or contact the dealer where you made the purchase and ask them about the financing plan.

How do I change my banking information?

Please fax us a void cheque that includes your full name and address to our customer service center. Please indicate when the new banking information comes into effect. Keep in mind that we need a minimum of 10 days prior to your next payment due date to receive bank changes. Our customer fax # is 604-484-8437.

How do I payout my loan early?

Our customer service representatives are able to provide you with your payout balance. Please call 604-628-1412, toll free 1-866-475-9184 to obtain this information. Before you call, please have your contract number ready or be prepared to supply detailed information on your account so that we can verify your identity

Can I change the day my monthly payment is withdrawn from my account?

SNAP Financial currently has two options for payment dates; the 1st or 15th of each month. The payment date will depend on the contract start date.

I have made a purchase on a deferral. When is my payment due?

If you have purchased goods or services through a SNAP Financial dealer using a deferral plan you will have two options once the deferral period has lapsed. You may pay the contract in full prior to the end of the deferral period or if you choose not to pay out your contract, monthly payments will be withdrawn from your bank account through preauthorized payments.